To our Soanes Family
We’ve been thinking a lot about you lately – our customers, our employees and our greater communities. Whilst we are striving to run our operations largely as normal, your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.
We are diligently following guidance and best practices from the NHS and UK Foreign & Commonwealth Office, amongst others.
Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.
We are equally committed to taking care of our employees:
We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
We have consulted with the latest government guidance in epidemiology and infectious disease to ensure we are taking all the necessary steps to ensure the safety and well-being of our people.
We are providing resources to help employees modify how they work, including remote work wherever possible.
We have created forums to help employees stay connected and keep up-to-date with information to help them stay healthy.
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and solutions for you – because sometimes we all need a break from the news.
Soanes Management Team